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New Patient FAQs

Catskill Regional Rehabilitation Services looks forward to providing you with one-on-one patient-centered care. We have provided the information below to introduce you to our rehabilitation services department.

Q: What should I bring to my first visit?
A: Please arrive 15 minutes early to your first visit to fill out any necessary paperwork and change into appropriate clothing. Remember to bring your referral/prescription for physical therapy, your insurance card or worker’s comp/no-fault information and a photo ID. For physical therapy, it is recommended that you wear comfortable and loose clothing that will allow you to easily expose the area being treated, as well as perform exercises. For physical therapy, we strongly recommend sneakers or tennis shoes.

Q: How long will my treatment sessions be?
A: For your initial appointment, plan on being at CRMC for at least one hour. Subsequent treatment sessions generally last around 45 to 60 minutes.

Q: My physician is referring me for therapy. May I choose where to go?
A: Yes. Your physician will provide you with a prescription and may direct you where to go for therapy. However, you have the right to choose a therapy provider that is most convenient for you based on proximity to home or work, ease of transportation, therapist’s experience in working with your specific condition, or any other reason. Be assured that we will always work closely with your physician in order to provide you with the highest quality of rehabilitation.