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Coronavirus

Last updated: 5/22/2020, 5:45 PM

ATTENTION TO OUR COMMUNITY

Catskill Regional Medical Center has resumed elective outpatient surgery and procedures and been working diligently to provide the safest possible care during the COVID-19 pandemic. Please know that your health and safety is our highest priority.

How we promote COVID-19 safety at the hospital:

  • Upon scheduling, all outpatients are screened by questionnaire for COVID-19 symptoms
  • All hospital staff are wearing masks at all times
  • Social distancing practices are in place and seating in many public areas and waiting rooms of our facilities will have additional spacing to allow for social distancing.
  • Plastic shielding has been installed in some areas to further enhance infection control.
  • Patients are appropriately distanced during the time they spend with us.
  • When entering the hospital, outpatients will have their temperature taken and screened for fever
  • COVID-19 positive patients are isolated from other patients. Staff caring for COVID-19 patients will wear all appropriate PPE and remove contaminated PPE before entering non-COVID areas.
  • Any patient having an invasive procedure or surgery will be tested for COVID-19 three days prior to the procedure date and also screened for symptoms via phone prior to the procedure. If admission is required, non-COVID 19 patients are admitted to a room that only includes non-COVID-19 patients
  • Aggressive cleaning and disinfecting processes have been implemented throughout the building
  • To protect the health of our patients and our staff visitation is currently restricted

If you have any additional questions prior to your procedure, please call the Catskill Regional Medical Center Same Day Surgical Department Monday through Friday between 7:00am – 3:00 pm at 845-794-3300 x 2398.


Orange Regional Medical Center, Catskill Regional Medical Center and the GHVHS Medical Group continue to closely monitor the situation and preparedness efforts are in full swing to ensure the health and welfare of our patients, staff and community.

We continue to meet with county Department of Health leaders and Infectious Disease physicians to make sure we are following the latest protocols and procedures to screen, identify and protect patients and staff.


FOR GENERAL QUESTIONS ABOUT COVID-19,

The public may contact the New York State Department of Health (NYSDOH) 2019 Novel Coronavirus hotline at 1-888-364-3065 to speak with a NYSDOH expert who will answer questions, Monday – Friday from 8:00 am – 8:00 pm. Or visit online (ny.gov/coronavirus) to get more information about the coronavirus.  If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing.

Please note: We are not a public testing facility for COVID-19.

ORANGE COUNTY RESIDENTS
If you are an Orange County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Orange County Department of Health at 845-291-2330.

SULLIVAN COUNTY RESIDENTS
If you are a Sullivan County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Sullivan County Department of Public Health Services at 845-292-5910.


PLASMA DONATION

Convalescent plasma is a complex therapy being evaluated by researchers as treatment for patients with serious or immediately life-threatening COVID-19 infections, or those judged by a healthcare provider to be at high risk of progression to severe or life-threatening disease. For information about donating plasma, members of the general public who tested positive for COVID-19, and are fully recovered, can contact the American Red Cross at www.redcrossblood.org/plasma4covid or The New York Blood Center at www.nybc.org/donate-blood/convalescent-plasma/


VISITATION NOTICE

All Patient Visitation will be restricted throughout the GHVHS. Please note the following specifications and exceptions:

    • Pediatric patients and NICU: are allowed (1) screened parent/guardian.
    • Birthing Center/OB: Prohibiting all visitors except one (1) designated support person that meets the screening criteria for entry/prolonged visitation.
    • Outpatient: Visitors will not be permitted, unless hospital leadership deems necessary. For all those seeking services in outpatient areas, patients are to be dropped off outside the facility unless they require assistance to enter. Any persons necessary to assist a patient will need to be screened upon entry.
    • Emergency Department: Visitors will not be permitted; unless leadership deems necessary.* We will be contacting the primary point of contact after the visit is completed and we have an expected discharge time. The visitor will remain outside rather than assisting us in escorting the patient out of the building.
    • Procedural and Surgical Services, including Interventional Radiology, Cath Lab, Same Day Surgery, Operating Room and Endoscopy:
      • Visitors will not be permitted; unless hospital leadership deems necessary.
      • We will be contacting the primary point of contact after the procedure is completed and we have an expected discharge time.
      • The visitor will remain outside rather than assisting us in escorting the patient out of the building.
      • Visitor can drive up to pick up patient at the front door.
    • Behavioral Health Units – visitors will not be permitted.
    • PUI (Patients Under Investigation) or COVID-19 positive – visitors will not be permitted.

*Any visitor meeting this exception must be screened for symptoms (cough, shortness of breath, or fever) or potential exposure to someone with COVID-19. The duration and number of visits should be minimized.
*Note: Visitation rulings are subject to change based on the current pandemic.

COMMUNITY EVENTS & SUPPORT SERVICES:

  • Blood Drives at ORMC have been cancelled, until further notice.
  • Volunteer Services have been suspended.
  • ORMC and CRMC in-person support groups & community health classes have been suspended until further notice.
  • Birthing Center tours are suspended for March.
  • Canceled / Rescheduled events:
    • Birth & Baby Fest – postponed
    • Mission Nutrition – postponed
    • Youth Metal Health First Aid Catskill – Cancelled
    • Freedom from Smoking Facilitator Course – postponed
    • March of Dimes – Now a Virtual Walk
    • RISE Walk – Now a Virtual Walk

MEDICAL GROUP NOTICES

Our Medical Group has created a safe and secure environment during the COVID-19 pandemic and are highly trained on how to protect our patients, families and each other when caring for patients.

Don’t delay your medical needs or ignore symptoms that you would typically visit or call your doctor about.

How we promote COVID-19 safety at our doctor’s offices:

  • Upon scheduling, all patient are screened by questionnaire for COVID-19 symptoms
  • All staff are wearing masks at all times
  • Temperature checks of anyone entering any of our 8 locations
  • Social distancing practices are in place
  • Appointments are staggered to minimize the number of people in an area and seating in many public areas and waiting rooms of our facilities will have additional spacing to allow for social distancing.
  • Social distancing signs help direct safe patient flow in our buildings.
  • Plastic shielding has been installed in some areas to further enhance infection control.
  • Patients are appropriately distanced during the time they spend with us.
  • Aggressive cleaning and disinfecting processes have been implemented throughout our facilities
  • Telehealth visits are now available, too

To make an appointment, call 845-333-7575.

TEMPORARY OFFICE HOURS & RELOCATION
For the safety of our patients and employees, please note the new temporary hours of operation:

  • Urgent Care in Monticello: 10:00 AM – 6:00 PM
  • Urgent Care in Middletown: 10:00 AM – 6:00 PM
  • Bethel Primary Care: 10:00 AM – 6:00 PM (Mondays only)
  • Primary Care in Monticello: 10:00 AM – 4:00 PM. Closed Wednesday, Thursday, and Friday
  • Livingston Manor Primary Care will be closed Mondays and Tuesdays.

Catskill Regional Medical Group’s Women’s Health office is temporarily relocated to Harris:
Ambulatory Service Building, 1st Floor
Harris, NY 12742
845-794-5335

NOW OFFERING TELEHEALTH
Doctor visits and follow-up appointments are being offered by our Medical Group providers. Telehealth is covered by most insurance. As a further courtesy to our patients, co-pays for Telehealth visits are being waived.

Telehealth is available during the medical group’s regular office hours. To make a telehealth appointment with a doctor, call (845) 333-7575.

Learn more


REGARDING BILLING QUESTIONS

To continue to meet patient needs, while protecting our healthcare workers, GHVHS is transitioning to a telecommunication process for questions regarding open balances, self-pay after insurance, self-pay, payment arrangements or financial assistance status. Please do not come to the billing office to ask questions.

If your question is about an open self-pay balance, recent payment or financial aid status, please contact Bolder at 888-280-8432.

For all other inquiries, please follow up with a GHVHS representative by email to aboutmybill@ormc.org.

To speak to a representative please call:

  • Orange Regional Medical Center / ORMC Medical Group/ Urgent Care: 845-333-7880
  • Catskill Regional Medical Center / CRMC Medical Group / Urgent Care: 845-333-8989

If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including much-needed healthcare workers. Contact your local health department and follow their advice. In Orange County call 845-291-2330. In Sullivan call 845-292-5910.


PUBLIC TESTING FOR COVID-19

We are not a public testing facility for COVID-19.

If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including vital healthcare workers.

Stay home and call your doctor or your local health department (DOH) and follow their advice. Orange Co. DOH – 845-291-2330. Sullivan Co. DOH – 845-292-5910. Call 911 in an emergency.

COVID-19 PUBLIC TESTING

If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: https://coronavirus.health.ny.gov/covid-19-testing


ADDITIONAL COMMUNITY RESOURCES