"To the management and staff of CRMC:
We are writing to express our gratitude to the individuals listed below for the superlative care that William A. Smith received during his three visits to the emergency room and recent hospitalization.
ER staff: Brian Costa, RN and Bob, RN carried Bill out of the car because he couldn’t walk and then served as his nurses. Dr. Paul, thank you again for your tremendous efforts in making sure that Bill got the care he needed. Mary Kay, RN, one of the most caring individuals it has ever been our privilege to know. Thank you also to the Unit Secretary Donna Hessinger and technician Eva.
We are especially appreciative of the fact that from the time we entered the ER until treatment began, there was virtually no wait time – we received instant care.
Those who contributed to Bill’s care after he was admitted: Doctors Shahzad, Omar, Fishman, and especially Dr. Pinto, who went above and beyond the call of duty on Bill’s behalf. Thank you again to the second floor nurses Alease Jennifer and Jefsonyan. It is with sincere appreciation for the role that they played in making Bill ambulatory again that we recognize physical therapists Catherine Nicoli and occupational therapist Kendra.
Our gratitude also goes out to Leah Houghtaling from food services for making sure that Bill got the diet he needed.
A special thank you to Joan Muino, CSS for helping us through the process of getting Bill transferred to a rehabilitation facility. We know that you would say you’re only doing your job Joan, but you can never truly know how grateful we are to have had someone as kind and conscientious as you are working on our behalf.
Thank you to Dr. Galarneau who has done more than a fantastic job, because of you all of these wonderful things are happening.
We realize that there are others who had a part in Bill’s care who were not recognized here. To those individuals, please know that your contribution to Bill’s recovery is just as appreciated as the contributions of those named above.
There are great many positive things to be said about our recent experiences with CRMC. To sum up our feelings regarding the staff at CRMC; uncommon skill and compassion were common virtues."