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Corporate Citizenship, Responsibility & Sustainability Report

The Greater Hudson Valley Health System (now known as Garnet Health)  is a New York State, not-for-profit corporation headquartered in Middletown, New York. It is currently the active parent company for two member hospitals, two medical groups and two foundations:

Providing healthcare to nearly 450,000 residents in Orange, Sullivan and Ulster Counties, the Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region.

Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care. Services provided by more than 3,300 employed professionals and over 850 medical staff members, makes Garnet Health one of the largest healthcare providers in the tri-county area.

Our Mission, Vision and Values

Mission Statement

Improve the health of our community by providing exceptional healthcare.

Vision Statement

We are caring professionals driven by standards of excellence who go above and beyond to provide an exceptional patient care experience.

Values Statement

  • Patients and families first
  • Honesty, integrity and transparency in action
  • Operational Excellence
  • Teamwork, collaboration and communication
  • Accountability
  • An impeccable, healing environment

WHY FOCUS ON CORPORATE CITIZENSHIP, RESPONSIBILITY AND SUSTAINABILITY?

We, at the Garnet Health, are always looking for ways to improve the overall experience for our patients, as well as improve efficiency and reduce overall costs. Sustainability initiatives offer significant environmental and financial benefits for our hospitals that can help our system thrive in the future.

According to a report by the Health Research & Educational Trust (2014, May), “sustainability can be defined as the ability of a system to continue doing what it is doing over time. In recent years, society has increased its focus on being “green” and becoming more environmentally friendly. To be truly sustainable, however, initiatives must stand the test of time by being fiscally sound while also helping the community and the environment. Hospitals and care systems that pursue sustainability initiatives find benefits in multiple areas. Their efforts contribute to a healthier environment, improve the organization’s public perception and can help their local communities. Environmental sustainability is also good business, as it helps lower operational costs and allows hospitals to direct more resources to patient care.”

Our Approach to Sustainability and Anticipating Societal Impacts

Garnet Health works very closely with the community it serves to address and anticipate societal impacts and public concerns. Approaches include the following:

  • Routine community two-way forums including face-to-face meetings- general public and specialty/ population specific sessions, electronic means- email, social media, blogs, web-interface to identify service offerings
  • Collaborating with the community to improve services including reducing readmissions and primary care medical home
  • Community-strategic analysis/assessments
  • Comprehensive supply-chain management processes
  • Environmental risk/ building / construction assessments/ impact; annual Environment of Care Plans addressing utilities, security, fire safety and emergency management (recognized as a leader in regional preparedness activities)
  • Waste Management/ recycling efforts
  • Leader involvement in local/ regional community/ professional boards and volunteer activities
  • Collaboration with community and government agencies

The key compliance process, measures and goals, are demonstrating that we are meeting and surpassing regulatory, legal and accreditation requirements.

ENHANCING SOCIETAL WELLBEING

Expanding To Serve The Needs of Our Community

Our most recent expansion project included the completion of a new 153,000 square foot, five-story outpatient building and a 26,000 square foot, single-story cancer center at our hospital’s 73-acre main campus. Both new buildings are patient-centered healing environments incorporating all the latest technology and amenities for patients and families.

ORMC Designated as First Level II Adult Trauma Center in Orange County

Orange Regional Medical Center has recently been verified as a Level II Adult Trauma Center by the American College of Surgeons (ACS). Orange Regional joins 11 other hospitals in New York State who offer this high level of emergent care and is the first Level II Adult Trauma Center in Orange County. Advancing trauma care is significant and Orange Regional has been working toward this designation for the past seven years.

Enhancing Hospital Safety – Visitor Management System

Orange Regional provides a safer environment for guests and staff members with the addition of metal detectors as part of its visitor management system. According to Gregg Hough, Director of Security and Emergency Management, implementing safety measures, especially those that have the ability to detect weapons, is a proactive measure, and an industry best practice, that can help to prevent incidents from happening.

Orange Regional also implemented a new, hi-tech ID card scanning system produces a visitor badge that must be worn at all times. The new visitor management system scans visitors' ID and automatically produces a visitor badge with a photo as well as the individual’s name, date, time of entry and destination. No data is shared with any outside organization or authority.

Valet Service at the Spagnoli Family Cancer Center

In addition to our valet service offered at our Main Lobby Entrance, valet service is now available at the Spagnoli Family Cancer Center, Tuesday through Friday, from 8:00 a.m. to 4:00 p.m.

LGBTQAI+ Resource Team

The GHVHS LGBTQ+ Resource Team was created to help share and spread the word on the System’s goal to become Healthcare Equality Index (HEI) certified. The Healthcare Equality Index (HEI) is the national LGBTQ+ benchmarking tool that evaluates healthcare facilities' policies and practices related to the equity and inclusion of their LGBTQ+ patients, visitors and employees. GHVHS' goal is to better serve patients, employees and community members within the LGBTQ+ community and we have started our journey to become HEI certified.

Healing Environments

ORMC Fitness Trail
The ORMC Foundation has funded a Fitness Trail project on the campus with outdoor exercise stations as part of a $3.3 million “The Future is Orange” Campaign which helped to fund the overall expansion project. The walking and exercise path can be used by patients, families, and staff to promote overall good health.

Cancer Center Healing Garden
The Foundation also funded the Viewing Garden for Orange Regional’s Infusion patients, located at the entrance of the new Spagnoli Family Cancer Center. The Viewing Garden supports Orange Regional’s healing environment for patients and their families.

CRMC New Adult Day Health Care
Catskill Regional recently celebrated the official opening of a newly renovated patio adjacent to Adult Day Health Care Program. The nearly $30,000 patio renovation project took two years and was made possible by hospital staff and community in-kind donations, volunteer work, the manual labor and support of local businesses, along with Boy Scout Troop 273 of Scotchtown, New York.

Boy Scout Troop 273 cleared tables, benches and planters from the old patio and helped with fundraising by holding bake sales. The project included the replacement of plants and planters, patio demolition and the installation of new pavers, new furniture and electrical work.

Accredited Urgent Care Locations

Catskill Regional Medical Group opened a newly built facility, Urgent Care & Primary Care at Resorts World Catskills - now offering access to quality medical care to Sullivan County community and surrounding areas. This facility is another step forward with our commitment to delivering patient-focused care for a healthier community.

Since opening, Orange Regional Medical Group and Catskill Regional Medical Group both celebrated their Urgent Care Association (UCA) Accreditations. This certification means that the ORMG and CRMG Urgent Care staff have demonstrated a commitment to providing patients with access to appropriate levels of care.

CONSERVATION OF OUR NATURAL RESOURCES

Garnet Health is dedicated to conservation of our natural resources. As such, many projects have been undertaken:

  • 56% of Municipal Waste Stream is currently being recycled & diverted out of landfills
  • 270 tons of single stream recycled in 2013 (6% increase from 2012)
  • Reduced Regulated Medical Waste to <0.89 lbs per Adjusted Patient Day
  • "Shred All" paper recycling saved 5,454 trees in 2013 (9% increase from 2012)
  • Utilizing dogs to chase control geese population at retention ponds in lieu of chemicals
  • Occupancy lighting sensors installed in all major conference rooms (1-7)
  • EVS Initiated a "blue wrap" recycling initiative in the OR in 2014
  • Energy Star on-line Portfolio Manager - increased efficiency from 64% to 67% since implementation of Energy Conservation and Sustainability Committee, December 2013

Garnet Health is the largest non-governmental employer in the area, and has a significant impact on the social and economic systems of the community.

Serving the Community & Leading by Example

Garnet Health leadership members serve on various local and national committees ranging from ACS on the national level to Boards of Education locally. In return, community members serve an integral part of the operations on the organization through various mechanisms, including serving on the Board of Directors, the Bioethics Committee, and the Patient Family Advisory Committee (PFAC).

Scott Batulis, President and CEO of Garnet Health was a panelist at the “Hudson Valley Ed & Meds Power Panel” presented by the Hudson Valley Economic Development Corporation. The event addressed regional health care and higher education growth and collaboration.

Jonathan Schiller

Jonathan Schiller, CEO Catskill Regional Medical Center, was a panelist at the Orange County Health Equity Conference.

Rosemary Baczewski, Chief Clinical Officer at GHVHS:

  • Participated as a panelist in Modern Healthcare’s webinar on “Using quality data to improve patient care.”
  • Speaker at the Healthcare CXO Summit in California.
Rolland Boomer Bojo

Rolland “Boomer” Bojo, Vice President Patient Care Services & CNO at Catskill Regional Medical Center and Administrator of Grover M. Hermann Hospital, serves as Fire Chief of the Hancock Fire Dept, Deputy Coordinator for Emergency Services County of Delaware, and active EMT and Vice President of the Town of Hancock EMS.

Brian Tew VP, Information Technology & Chief Information Officer Greater Hudson Valley Health System

Brian Tew, Chief Information Officer and VP of Professional Services:

  • Is a member of the Health Information Management Systems Society; where he serves as a member of their Executive Institute and sits on the local chapter’s Privacy, Security & Compliance Committee.
  • Serves as a member of the advisory panel to HealthSystemCIO.com.
  • Featured on Becker's Hospital Review 2019 Edition of the "100 hospital and health system CIOs to know" annual list. In addition to being named a ‘top 100 community hospital CIO to know’ by Becker’s Healthcare Review
  • Member of the Troop 105 BSA Committee in Middletown, NY.

Jim Grigg, Garnet Health's Chief Financial Officer:

  • Appointed to serve on the Dutchess County Board of Health.
  • Contributed to the Healthcare Financial Management Association’s article on ethics for hospital CFOs and other finance leaders.

Pamela J. Murphy, MD, FACEP, Vice President of Emergency Medicine & Observation Care - Physician Advisor at Orange Regional Medical Center, appointed to serve on the Orange County Board of Health.

Mary Kate Revella, MD

Mary Kate Revella, Greater Hudson Valley Health System Director of Cardiology Services, was selected as the 2019 Tri-County American Heart Association’s Heart Walk Committee Chair.

GHVHS Director of Community Health, Amanda Langseder was a recipient of the SUNY Sullivan Foundation’s Women Who Make a Difference Award in the health category. Among her many achievements, Amanda has taught more than 1,000 Sullivan County children the “formula” for being healthy, through the Hospital’s Warrior Kids program.

COMMUNITY AND COLLABORATION

GHVHS/Garnet Health collaborates with organizations, schools, public agencies and businesses to educate the public, shift policy, and create a culture of health for the communities we serve. It is our goal to engage and influence other sectors while providing leadership for dynamic, large scale change.

In 2016 A University of Wisconsin Public Health Institute report published that:

  • Only 10% of health can be attributed to clinical care
  • 40% has been attributed to social and economic factors
  • 30% to health behaviors
  • 10% to environmental factors

By committing to community health work, Garnet Health will be a key driver to improving health and reducing chronic disease in our communities.

We are pleased to be able to provide health resources and education to our community in an effort to improve the health of families and support wellness proactively through promotion of healthy lifestyles; research; free classes, seminars, support groups and screenings; training and disease prevention. We also participate in and sponsor numerous community events including, but not limited to, participation and sponsorship of health fairs, walks/runs, conferences and various health-related efforts presented by other not-for-profit organizations in our community.

For a details, see our community service plans:

Feel Good Concert Series

From time to time, our Hospitals hosts community musicians and vocalists to perform for our patients, visitors and employees. Their melodies are a welcome addition to our healing environment.

Circle of Hope Family Support Group

A newly established FREE education and support group for those with a loved one struggling with addiction. In partnership with the Alcoholism & Drug Abuse Council of Orange County, the ORMC/CRMC support group helps family members or loved ones who are caring for an individual struggling with a substance use disorder. Family Support Navigators will be available to offer information about support for guidance and treatment. All meetings are free and confidential and verbal participation is not required.

Little Hats, Big Hearts

Our Hospitals partner with the American Heart Association (AHA), in connection with The Children’s Heart Foundation, for the “Little Hats, Big Hearts” Program during February - American Heart Month to help raise awareness for congenital heart defects. Every baby born during February receives a little red hat. American Heart Month aims to raise awareness of heart disease, the number one killer of American men and women, and Congenital Heart Defects (CHD) Awareness Week, which focuses on congenital heart defects, the most common type of birth defect in the country.

Wellness Coordinator Training to Improve Worksite Health

The Worksite Wellness Summit is a one-day training program hosted by Orange Regional Medical Center and Catskill Regional Medical Center. It is a collaborative effort among the Orange and Sullivan County Chambers of Commerce, the American Heart Association, the Alzheimer’s Association, Eat Smart New York, SNAP, HealthlinkNY, and Pow-r Against Tobacco.

Together, these organizations team up to provide a comprehensive day of education, information and inspiration to all participants who wish to provide worksite wellness programs and support to their business, school or organization.

American Heart Association’s Cycle Nation Spin-A-Thon

Orange Regional employees participated in the American Heart Association’s Cycle Nation Spin-A-Thon. The evening was full of energy, exercise and fun. The Orange Regional team had some stiff spirit competition, but still won an award for “best team spirit.” Congratulations to all who participated.

Nourish Your Neighbor Food Drive

Orange Regional Medical Center and Catskill Regional Medical Center collect healthy food donations annually, in partnership with Eat Smart New York – a Cornell Cooperative Extension program. The Nourish Your Neighbor healthy food drive promotes local change that makes it easier for our neighbors living and working in Orange County to eat well.

CRMC Annual 98.3 WSUL Heart-A-Thon

Catskill Regional Medical Center hosts the Annual 98.3 WSUL Heart-A-Thon, benefitting Catskill Regional Medical Center’s Cardio-Pulmonary Department. The event takes place in the Woodland Wildlings Garden Café, located on the Hospital’s ground floor and broadcasts live on WSUL, 98.3/95.7 FM, with pledges read aloud on the air. The event features guest speakers, guest host segments with community leaders and personalities, information and tips about heart health, and a variety of health care demonstrations.

In 2019, the Heart-A-Thon raised $110,000. These funds will help subsidize the purchase of a TeleRehab™ system, an advanced cardiopulmonary rehabilitation telemetry system by VersaCare.

Warrior Kids

In conjunction with the American Heart Association and Ayo Fitness, Garnet Health has developed a program called Warrior Kids which is designed to inspire children to develop lifelong healthy habits through education, fitness and fun! Each week, participants of the program benefit from a 30-minute educational session followed by a 30-minute high-energy workout, both led by an accomplished fitness instructor. Warrior Kids is offered to large groups of campers or students for four consecutive weeks. Each child who completes the program receives a certificate and a free Warrior Kids gift bag.

The Benefits of Breastfeeding

National Breastfeeding Month is celebrated every year in August to encourage breastfeeding and improve the health of babies around the world. Both ORMC and CRMC will be holding events in 2018 to raise awareness of the importance of breastfeeding and share experiences with fellow breastfeeding mothers.

Cancer Screenings

Early diagnosis and cancer treatment is critical to improving outcomes. We offer several free cancer screenings to our community throughout the year, as well as year-round early detection cancer programs. Programs include breast, skin, prostate, lung and oral, head & neck cancer screenings.

GHVHS Community Health Team Attends State Health Summit

Members of our Community Health team, Amanda Langseder, Director of Community Health, and Andrew Oni, Program Coordinator, attended the recent New York State Health Summit VI to learn about the newly released New York State Prevention Agenda Priorities. They were joined by Orange Regional Resident, Nithin Varughese, who is completing a rotation in Population Health. The New York State Health Summit brings together hospital systems across the State, including Orange Regional and Catskill Regional, to learn about changes and newest additions to the Prevention Agenda. This agenda outlines evidence based interventions and strategies which we incorporate in our community service plans to improve the health of our community.

National Healthcare Decision Day

An awareness day to encourage staff, patients and visitors to begin their advance care planning no matter your age. Presented by the GHVHS Bio-Ethics Committee.

Celebrating our Cancer Survivors

Orange Regional Medical Center’s Spagnoli Family Cancer Center hosts an annual celebration of life in conjunction with National Cancer Survivors Day (NCSD). This free event is open to anyone that has been diagnosed with cancer, is in treatment for cancer or has completed cancer therapy, as well as their friends, family members and caregivers.

At CRMC, Oncology Staff and executive leadership also gather to celebrate cancer survivors at the Annual Celebration of Life Picnic.

Prevent Type 2 Diabetes Class

Prevent T2 participants are involved in a year-long program that promotes modest weight loss (5%-7% of current weight, if overweight or obese) and increased physical activity through lifestyle changes. The program meets regularly with Lifestyle Coaches, Amanda Langseder and Shelly Dehaan. Participants are coached in self-efficacy, physical activity and diet. Experiences are planned for the classes like a grocery store tour with a ShopRite dietitian as well as this interactive experience on the fitness trail.

CRMC RISE Walk

The 8th Annual RISE Walk took place at the Sullivan County Government Center in Monticello and raised funds for Catskill Regional Medical Center’s RISE Program – Rape, Intervention, Services & Education of Sullivan County. The event raised more than $14,000 from walkers, fundraisers and event sponsors. That’s $6,000 more than the 2018 Walk. For more information, please contact the RISE office at 845-794-3300, ext. 2440 or e-mail RISE@ghvhs.org.

CRMC Sullivan Birth & Baby Fest 2019

The annual Sullivan County Birth & Baby Fest, hosted by Catskill Regional in partnership with the Sullivan County Breastfeeding Coalition and Maternal Infant Services Network, welcomed over 80 expectant parents and family members.

CRMC Caritas Award

Catskill Regional’s Departments of Emergency Medicine and Behavioral Health received the Caritas Award at the Celebration of Charity dinner recently for their work with Catholic Charities to help combat the Opioid crisis. The Caritas Awards are presented by Catholic Charities of Orange, Sullivan, and Ulster each year to organizations and individuals in the community who exemplify the agency’s mission to provide help and create hope.

AWARDS AND ACCREDITATIONS

Greater Hudson Valley Health System (Now known as Garnet Health) Named One of the World’s Most Ethical Companies Two Years in a Row

Orange Regional Medical Center is a member of Garnet Health - named one of the World’s Most Ethical Companies in 2018 and 2019. this recognition honors those companies who recognize their critical role to influence and drive positive change in the business community and societies around the world. “World’s Most Ethical Companies” and “Ethisphere” names and marks are registered trademarks of Ethisphere LLC.

HIMMS Analytics revalidated Orange Regional as a Stage 7 organization

This award confirms that we maintain the highest level of their Electronic Medical Record Adoption Model (EMRAM).

Orange Regional is one of America’s 250 Best Hospitals™

Orange Regional was designated as one of America’s 250 Best Hospitals™ by Healthgrades®. Our employees’ dedication to exceptional patient care is unprecedented and allowed us to receive such an incredible award.

NYSPQC Safe Sleep Project’s Quality Improvement Award

Orange Regional received the New York State Perinatal Quality Collaborative (NYSPQC) Safe Sleep Project’s Quality Improvement Award. This award is given in recognition of the hard work and dedication of staff to improve safe sleep practices for infants. As a participant in the NYSPQC Safe Sleep Project, Orange Regional worked to increase the following: documentation of caregiver safe sleep education during the birth hospitalization, modeling of a safe sleep environment during the birth hospitalization and infant caregivers’ understanding of safe sleep educational messages. Congratulations on this exemplary work.

CEO Cancer Gold Standard Re-accreditation by the CEO Roundtable On Cancer

Orange Regional Medical Center was re-accredited by the CEO Roundtable On Cancer with the CEO Cancer Gold Standard™, acknowledging its commitment to the health of its employees and their families by agreeing to meet a high standard of cancer prevention, screening and care guidelines.

Guardian of Excellence Award® recipient for Patient Experience in the Emergency Department

Catskill Regional Medical Center is proud to announce that the Grover M. Hermann Hospital has been selected as a 2018 Press Ganey® Guardian of Excellence Award® recipient for Patient Experience in the Emergency Department. Catskill Regional achieved this distinction by reaching the 95th percentile for patient experience consistently throughout the award year. This award is a testament to our expert staff and their commitment to provide quality healthcare to our community.

DNV – GL Accredited for Patient Safety

Catskill Regional Medical Center is proud to announce our newest national accreditation from DNV – GL Healthcare, a world leading certification body. A recently completed accreditation process determined that Catskill Regional meets or exceeds standards set forth by the U.S. Centers for Medicare and Medicaid Services, receiving a NIAHO® Hospital Accreditation for Quality & Patient Safety. This accreditation reinforces Catskill Regional’s ongoing commitment to provide quality patient care to Sullivan County and beyond.

Top 20 Critical Access Hospitals for Quality and Patient Satisification
Catskill Regional Medical Center’s Grover M. Hermann Hospital in Callicoon, NY has been named one of the Top 20 Critical Access Hospitals (CAHs) in the country for Quality. This is the second year in a row that the Hospital has received this designation from the National Rural Health Association (NRHA) – received in 2017, 2018, and 2019. Grover M. Hermann Hospital scored best among critical access hospitals, as determined by The Chartis Center for Rural Health.

Get With The Guidelines®-Stroke Awards

Catskill Regional Medical Center (CRMC) has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus & Target: Stroke Honor Roll Elite Award. Orange Regional Medical Center  received the Stroke Honor Roll Elite Plus Award.

The award recognizes the hospital’s commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.

2019 CHIME HealthCare’s Most Wired - Level 7 Certification

Our hospitals are recognized for improving patient care with information technology, including the implementation of Electronic Medical Health Records which provides seamless access to patient information for the clinical staff.

COMMUNITY HEALTH NEEDS ASSESSMENT

Garnet Health recognized that healthy communities lead to lower healthcare costs, robust community partnership and an overall enhanced quality-of-life. Garnet Health completed a Community Health Needs Assessment to evaluate the health needs and behaviors in our service areas. Garnet Health examined a variety of risky health behaviors and chronic health conditions.

There were data collection sessions with community members and focus groups with key community stakeholders. A CHNA Needs Prioritization Session was held and as a result priorities were set. These serve as the basis for long-term and short-term strategies and tactics for daily operations.

Learn more

GRADUATE MEDICAL EDUCATION

The mission of the Graduate and Undergraduate Medical Education Program at Orange Regional Medical Center is to prepare residents and students to be excellent physicians and well-developed individuals by educating them in the fundamental concepts, knowledge, and practical applications of skills taught by a team of dedicated medical professionals.

An Orange Regional residency offers a state-of-the-art facility, enthusiastic faculty and an academic neighbor in Touro Medical College who has a campus within a few miles of the hospital. Dedicated to the principles of Osteopathic medicine, our partnership with Touro Medical College provides additional opportunities to offer a dynamic educational experience.

Medical Education Graduates

32 graduates from our Residency Programs, including Transitional Year Internship, Internal Medicine Residency, Family Medicine Residency, Emergency Medicine Residency and Psychiatry Residency. For three of these programs, Internal Medicine, Emergency Medicine and Psychiatry, this year saw its first class of graduates. As a teaching hospital, the mission of the Graduate and Undergraduate Medical Education Program is to prepare residents and students to be excellent physicians and well-developed individuals by educating them in the fundamental concepts, knowledge and practical applications of skills taught by a team of dedicated medical professionals. For more information, contact Residency Program Manager, Heather Marcolina at hmarcolina@ghvhs.org.

SUSTAINABILITY IN THE WORKFORCE

We count on the excellence of our employees to drive our vision of exceptional health care in our community. In addition to tradition healthcare benefits, to keep our workforce healthy, we offers free vaccinations and health screenings to our employees, and often invite onsite representatives to assist with financial planning and supplemental benefits. Also offered is a comprehensive Lifescope program that assists with various personal items or issues, from elder care to tutoring services for children and career building skills.

Employee Recognition Programs

One of our employee recognition awards, The BEE Award, celebrates members of our hospital family who demonstrate excellence in their interactions with patients, visitors, colleagues and the community.

DAISY Awards

DAISY Award honorees personify Orange Regional Medical Center’s remarkable patient experience. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care. They are recognized as outstanding role models in our nursing community.

Fitness and Healthy Eating

The hospitals offer several wellness programs, including Step up to Fitness, with aerobic and training classes offered at a discounted rate and often on hospital grounds. Also offered is a farm share offering produce from nearby farms with deliveries made to the hospital staff.

Community Supported Agriculture (CSA)

Each year, Catskill Regional Medical Center, facilitates a Community Supported Agriculture (CSA) for our staff - provided this year,through Lackawaxen Farms. Promoting healthy eating with the freshest, local fruits and vegetables available to our staff and their families.

Annual Engagement Survey

ORMC implements an annual engagement survey that includes employees and physicians. Following the survey, Leaders share results with their teams and create action plans. Staff and leaders work together to identify one strength and one opportunity from each unit, based on their results and craft action plans that are staff driven, with each plan unique to the individual unit and the employee’s opinions on which survey items they deemed most important. Plans drafted utilizing DMAIIC process, correlate to survey questions, and are submitted online and worked on throughout the year.

Employee Evening at the Ray W. Moody, M.D. Breast Center Outpatient Building (ORMC)

Mammograms were made available to employees by appointment. Real time imaging results were available that day. Refreshments were served, and employees entered to win a chance for a “Spa Basket”.

CULTURE OF COMPLIANCE

Garnet Health is committed to ethical behavior as evidenced by our Mission, Vision and Values. All staff is expected to honor our commitment to honesty, integrity, transparency, and accountability. Employees are encouraged to not only adhere to our policies, but to speak-up without fear of retaliation, whenever a potential problem or opportunity to improve presents itself.

Our Compliance Program:

  • Fosters a culture of ethics and compliance
  • Promotes the understanding of risks and potential exposures
  • Stops fraud;
  • Protects patient privacy;
  • Prevents conflicts of interest;
  • Ensures proper credentialing;
  • Identifies and prevents waste;
  • Furthers accurate billing and coding;
  • Assists in obeying state and federal laws;
  • Maintains and promotes high quality care; and
  • Strives to promote the use of best practices in management and board governance

PROCESS EFFICIENCY AND EFFECTIVENESS

Operation costs within our Garnet Health hospitals and medical groups are reviewed and monitored on a regular basis and shared from the top down. On a monthly basis and when necessary, variances in budget items are investigated, explained and communicated through the appropriate Vice President and Chief Operating Officer. ORMC is an active member of Premier, a Group Purchasing Organizations (GPO) to leverage national buying power.

EPIC EHR reinforces evidence-based practice and standardized medication and testing orders. Workflow and processes are developed using best practice and evidence based methods to reduce risk and minimize patient harm. Specialized and focused training, including tip sheets, assist in workflow modification. Computerized Physician Order Entry (CPOE) streamlines the process, reducing error. Highly effective, proactive system checks, on all equipment are built into all technology driven areas. Reports and audit trails are regularly provided through a robust preventive maintenance (PM) schedule including an electronic work order system.

GHVHS listens to the voice of the patient, the voice of the physician, the voice of the staff, and transparently prioritizes equipment and programmatic investment aligned with our mission, vision, and values.