"To the management and staff of CRMC:
We are writing to express our gratitude to the individuals listed below for the superlative care that William A. Smith received during his three visits to the emergency room and recent hospitalization.
ER staff: Brian Costa, RN and Bob, RN carried Bill out of the car because he couldn’t walk and then served as his nurses. Dr. Paul, thank you again for your tremendous efforts in making sure that Bill got the care he needed. Mary Kay, RN, one of the most caring individuals it has ever been our privilege to know. Thank you also to the Unit Secretary Donna Hessinger and technician Eva.
We are especially appreciative of the fact that from the time we entered the ER until treatment began, there was virtually no wait time – we received instant care.
Those who contributed to Bill’s care after he was admitted: Doctors Shahzad, Omar, Fishman, and especially Dr. Pinto, who went above and beyond the call of duty on Bill’s behalf. Thank you again to the second floor nurses Alease Jennifer and Jefsonyan. It is with sincere appreciation for the role that they played in making Bill ambulatory again that we recognize physical therapists Catherine Nicoli and occupational therapist Kendra.
Our gratitude also goes out to Leah Houghtaling from food services for making sure that Bill got the diet he needed.
A special thank you to Joan Muino, CSS for helping us through the process of getting Bill transferred to a rehabilitation facility. We know that you would say you’re only doing your job Joan, but you can never truly know how grateful we are to have had someone as kind and conscientious as you are working on our behalf.
Thank you to Dr. Galarneau who has done more than a fantastic job, because of you all of these wonderful things are happening.
We realize that there are others who had a part in Bill’s care who were not recognized here. To those individuals, please know that your contribution to Bill’s recovery is just as appreciated as the contributions of those named above.
There are great many positive things to be said about our recent experiences with CRMC. To sum up our feelings regarding the staff at CRMC; uncommon skill and compassion were common virtues."
"Just wanted to express my gratitude and thanks to you and all your staff before and during my procedure last week. Everyone’s professionalism helped ease any anxiety I had. I will be certain to recommend your doctor, Maribeth, the folks in the ER, the nurses in the recovery room and of course CRMC to everyone I know."
"Thank you once again for extending such outstanding care to Grandpa! Thank you for going the extra above and beyond once again for our family. Just your presence brings Grandma and Gradpa and Mom so much comfort. Grandpa, Mom, myself and the whole family think the world of you."
""I was cared for like I was your only patient in the hospital. I cannot thank you all enough for receiving the best care at Catskill Regional Medical Center."
"CCU, all the staff is wonderful and super! The patient is going to recommend this hospital to all her friends and family."
"Everyone was kind and nice -- it was a wonderful experience! I was treated with respect and really appreciate it."
"Belated 'thank you' for your kindness and expertise in helping my sister. For me it was like coming home. Blessings to you all."
CCU -- I have nothing but praise and admiration for the personnel assigned to the unit."
"Catskill Regional Medical Center has a fine staff."
"Right from the Emergency Room on up, the care is exeplary. Your nurses could not be more caring, compassionate, considerate and cheerful and they are truly the "heart" of the hospital. It is a pleasure to enter any area, because the floor is always clean and shining and everything is as neat and cheerful as it can be. Everything is about as good as it could possibly be, and we are very thankful to have the gem of CRMC in our area, providing our health care."
"Everyone who took care of me was WONDERFUL. They were quick to respond, gentle, kind, courteous, professional and competent. I was made to feel really well taken care of, at ease and uplifted. All the nurses, doctors and technicians were so sweet and really good natured. Let me tell you, those smiles and kind, reassuring words go a long way when you are lying there, in very unfamiliar circumstances. There was quality care. The nurses were all very patient, caring and good-humored. The technicians who drew blood and took my echocardiogram were very invariably gentle. The man from food services who brought me my meals was so thoughtful and polite. The head nurse on the floor was lovely. And of course, the doctors were terrific. The man who took down my medical history was really helpful, and the lady who checked me out and discussed my insurance was the same. I want to thank you and your staff for making what could have been a frightening and unpleasant experience into one I raved to my friends about."
"We were very satisfied with the level of care provided and the professionalism and caring attitude from everyone starting with the admittance staff and continuing with the doctors, nurses and aides. This is a much-needed facility in our area."
"The entire staff was great! Such wonderful caregivers!"
"I was attended to by more than a dozen different nurses, nurse assistants and other technicians. Each one was kind, skilled and professional. I never experienced them as impatient or rushed. The housekeeping and food services personnel were equally and appropriately considerate, friendly and upbeat. I feel unfortunate to have a facility in the immediate area with such excellent support staff."
"The family would like to thank the nurses, doctors, and other healthcare professionals at Catskill Regional Medical Center who helped to care for Ron during the last three weeks of his life, They were kind, caring, and compassionate, and we truly appreciate everything they did."
"To the wonderful nurses, lab and technician staff and doctors who worked on Randall on 6/20/14. Although this is only a small token of our family’s immense heartfelt gratitude, we want to say thank you for all you did to get our dad and family through a very difficult and scary night. You took great care of our dad/husband/grandpa/brother and he is doing wonderful at home. He is getting much stronger each day. He, as all of our family, is a fighter. But without you he would not have made it through. Your care for him and supportiveness to our family will never be forgotten. God Bless You All!!!"
R & J
"This was my first experience in entering your Catskill Regional Hospital and I wanted you to know how much I apprecaited the speical “caring” services I enjoyed from Registered Nurse, Mrs. Mary O’Shea. She was very attentive, listened to my concerns, made me feel very confident (I was nervous) and I wanted her to be recognized by your hospital for her professional services. Please thank her for all her help on my behalf."
“Yesterday I met with your staff to schedule my biopsy for September 8th. I want to take this opportunity to let you know that everyone I encountered was pleasant and professional. However, Nancy Ostergren in Ambulatory Surgery stood out from all the rest. Nancy walked me through the pre-op procedure and scheduled all of my tests. She was exceptionally thorough and put me at ease. Nancy is definitely an asset to CRMC. My wife, Sally, and I were very satisfied with the way we were treated by everyone we encountered. It is evident that you have succeeded in putting your positive stamp on CRMC. Thank you.”
“I would like to share with you my recent experience at CRMC. Now, although it was frightening at first, your wonderful doctors, nurses, and staff made me feel at ease and helped me to begin the mending process. I have truly never seen a team work so well together, whether it was days, nights in whatever floor I was on at any given time.
I would like to specially thank Susan from ICU, Jodi Kurlander, my Social Worker in INU, Jodie Goodman and her volan twos, such as Mac and Norma Sulman, and so many others. I am forever in your debt for making me whole again, both physically and emotionally.”
"I want to say “Thank You” for all you do. Calling me, to see how I am doing. This is unheard of that somehow you show so much care for your patients. God blessed you with a good choice. You are a “Guardian Angel” with the work you do and I really appreciate it. My brother, mother and father all passed and Hackensack Medical staff were so cold. I thank you for your warm heart!!! God created you to do at what YOU do BEST. Help hurt people. No hospital ever called me regarding my brother, mother, father – YOU DID! I really appreciate your help with my burns. Thank you and “GOD BLESS YOU” for your work."