At Catskill Regional Medical Center, we strive for excellent patient care. Our biggest reward is to have satisfied patients share their experience with us. If you would like to share your experience with us, please complete each field on the feedback form below. You can also mail your comments to: Catskill Regional Medical Center, Marketing & Public Relations Department, P.O. Box 800, 68 Harris Bushville Road, Harris, NY 12742
Adult Day Care Center
"When I began looking for the "best" center for Max I chose CRMC. You are the best. Many thanks to you and your warm, concerned staff for providing a safe haven for Max and giving me much needed respite. We will see how his nasty disease progresses and if possible will send him again next summer. … Many thanks for everything."
"Three and a half months ago, my family lost someone that meant the world to us: my father. We made many trips to Catskill Regional with my father for comfort care. We did have a few star employees that deserve recognition. My father was a hard patient, we will never take that from him, but he adored two employees and they were great to him."
"I would like to give you a special 'Thank You' to all of you for the care you've given. You were special to a part of our lives for the year we knew you all. You were very caring. Nurses like you are never forgotten. I just can't thank you enough."
"What we thought would be a traumatic experience turned out so wonderful."
"We appreciated the sandwiches that were sent to the Chapel for the family. Even though it was a terrible situation, the hospital staff helped us prepare for the end of Joey's life. He had a wonderful nurse and she should be commended."
"She took the time to explain the test to me. Her professional demeanor, smile and obvious love of her job made me feel reassured and comfortable and made the procedure bearable. While she was doing the test, I could not help but to think of how many patients have been positively affected by her radiant personality and reassuring confident ways."
"Keep in mind that to a 9-year-old boy, a CT scan can be very scary. The staff made him and his father feel so at ease. With each step of this experience, everyone they came in contact with made them feel safe and that everything would be OK. How blessed CRMC is to have nurses like this. "
"I would like to commend the entire ER staff for their quick, outstanding care. Special thanks to the entire RT Department for their excellence as well."
"It is refreshing to see that CRMC is now a medical environment that provides quality care to their patients and realizes that especially with the special needs population to go that extra mile is essential in delivering this care. From our initial emergency room visit to admission, we were able to truly see medical professionals who take their job seriously, with a caring heart. Your physicians, nurses, aides, lab technicians, housekeeping and dietary staff all have one goal in mind -- the patient. God bless each of you."
B & M
FINANCIAL AND INSURANCE
"One staff member in particular went above and beyond the call of duty to get me the data I needed and to explain all the reasons for me. She was very sweet and polite."
"I recently came in for an outpatient procedure and I wanted to let you know that from the moment I walked in, until the moment I walked out, I was treated wonderfully. The staff were helpful and professional and the facility was exceptionally clean. I am glad that I came here and will tell all my friends about my experience."
"I just had a colonoscopy at Catskill Regional. Dr. Leidner's skill goes without saying, but it is of the highest. The nurses in that area were professional, efficient, and friendly, making the procedure quite relaxing, caring, and positive."
"To the management and staff of CRMC:
We are writing to express our gratitude to the individuals listed below for the superlative care that William A. Smith received during his three visits to the emergency room and recent hospitalization.
ER staff: Brian Costa, RN and Bob, RN carried Bill out of the car because he couldn’t walk and then served as his nurses. Dr. Paul, thank you again for your tremendous efforts in making sure that Bill got the care he needed. Mary Kay, RN, one of the most caring individuals it has ever been our privilege to know. Thank you also to the Unit Secretary Donna Hessinger and technician Eva.
We are especially appreciative of the fact that from the time we entered the ER until treatment began, there was virtually no wait time – we received instant care.
Those who contributed to Bill’s care after he was admitted: Doctors Shahzad, Omar, Fishman, and especially Dr. Pinto, who went above and beyond the call of duty on Bill’s behalf. Thank you again to the second floor nurses Alease Jennifer and Jefsonyan. It is with sincere appreciation for the role that they played in making Bill ambulatory again that we recognize physical therapists Catherine Nicoli and occupational therapist Kendra.
Our gratitude also goes out to Leah Houghtaling from food services for making sure that Bill got the diet he needed.
A special thank you to Joan Muino, CSS for helping us through the process of getting Bill transferred to a rehabilitation facility. We know that you would say you’re only doing your job Joan, but you can never truly know how grateful we are to have had someone as kind and conscientious as you are working on our behalf.
Thank you to Dr. Galarneau who has done more than a fantastic job, because of you all of these wonderful things are happening.
We realize that there are others who had a part in Bill’s care who were not recognized here. To those individuals, please know that your contribution to Bill’s recovery is just as appreciated as the contributions of those named above.
There are great many positive things to be said about our recent experiences with CRMC. To sum up our feelings regarding the staff at CRMC; uncommon skill and compassion were common virtues."
"Just wanted to express my gratitude and thanks to you and all your staff before and during my procedure last week. Everyone’s professionalism helped ease any anxiety I had. I will be certain to recommend your doctor, Maribeth, the folks in the ER, the nurses in the recovery room and of course CRMC to everyone I know."
GROVER M. HERMANN
"Your employees were very efficient and kind, and helped me with my condition."
"The Callicoon facility is spotless clean; the food is great. My rehab crew was very adept and on the ball, and my nurses were superior in every way. The whole gang did everything possible to make my stay pleasant. Thanks again for all the TLC and smiling faces."
"God bless you and God bless the staff at the Harris campus. It is simply amazing the quality of people that you have."
"They were very caring toward my mother. They all showed compassion for a patient who went through a lot and was in a lot of pain. They made her feel comfortable in a very uncomfortable situation. Staff like this makes coming to Catskill Regional Medical Center the right choice. It makes you want to be able to come back again if the situation ever arises that you need medical treatment of any kind."
"There are great nurses on the 5th floor of your hospital in Critical Care. Two nurses were very nice, thoughtful and caring toward my sister-in-law."
ONCOLOGY OUTPATIENT UNIT
"The Oncology Outpatient Unit is to be commended for the care and consideration shown to my wife! They saved us traveling 200 miles and four days. It is comforting and impressive to us to see such coordination between two campuses."
"My spouse was seen in your out patient department for testing and biopsy. …everyone we came into contact with a your facility was kind, pleasant and helpful. The clerks, techs and nursing staff were all very professional and helped put as at ease and Dr Newland-Pagan was fantastic..thank you all. You can be proud of your facility and staff"
"Thank you! For the wonderful care of all at the Hospital and especially the oncology unit. Cancer free 4 1/2 years. I will never forget your kindness."
"I should llike to write a long letter commending the service I received this past week, while I was dealing with a blood clot in the lung! I was thoroughly cared for, in an extremely caring and often funny way due to the humor of the staff!"
"Karen in ER, who called my wife to make sure she got home safely ...I also want to thank Eve, for taking my wife's phone calls every 2 hours every day for three weeks and was always gracious, understanding and caring with her. …I will be forever thankful that you were kind and considerate to my wife, above and beyond and to have been in your kind, caring, and capable hands. Much I don't remember, but my wife told me that I was blessed to have all of you at my side."
"The staff is absolutely wonderful -- very courteous and skilled. The doctor did a great job with surgery and the results achieved in OT. The hospital is blessed to have such a wonderful surgeon and an extremely skilled therapist."
"I was injured in a fall that fractured my hip and I was operated on. From the beginning the physical therapist and occupational therapist helped me get up and around. They were compassionate, caring and persistent. One problem that I feared were the nine steps leading up to my house. They told me that they would not discharge me unless they were sure that I would be able to navigate them. They were right. It was easy to climb those steps."
Our mom has been at SNU since April and we have been very happy with the care and attention she has received. Although we wish she could have lived with us longer we know she has a much wider social experience now. It is also comforting to know the staff get to know her personality and encourage here sense of humor! Thank you!
My son's care, from his first ER visit and follow-up stays in CCU and the Second floor and now in the SNU has been so comforting to me, his Mom. … The head nurse at SNU, Linda and the Administrators, Faith and now Pamela and Eileen, the Social Worker, deserve much of the credit for getting his case needs identified with the utmost medical knowledge as well as the compassion for Sam and those who love him. All the nurses and aides are precious. I am at the hospital almost every day and see how diligent they are with his care and I appreciate so much.....I could hug them all. I am truly so much less on edge regarding his life. From Sam, Jr., a heartfelt thanks to all.
"The entire group of nurses, anesthesiologists and the physician were both caring and extremely competent. They made what could have been a frightening and anxious experience, one which I understood, feel greatly cared for. I felt comfortable and safe."
"I think you should know how well EVERYONE worked together. The nurses from the holding area to the recovery room were all so attentive and caring. I must say all were excellent. It was very consoling to have their experience."